Symbius Urban Works Limited- Privacy Notice
This Privacy Notice governs the way Symbius Urban Works Limited gathers, uses, maintains and discloses information collected.
Our contact details
Name: Symbius Urban Works Limited
Address: Units 4-6, The Old Depot Longwick Road
Princes Risborough
Buckinghamshire
HP27 9HN
Phone Number: 01494 562983
E-mail: studio@symbiusurban.co.uk
Website: www.symbiusurban.co.uk
What type of information we have
We may collect, store and process the following information:
- Personal identifiers and contacts, eg full name, email and/or telephone contact details
- Company data
- Non-personal identifiers, eg information about your computer and about your visits to and use of our website (including IP address, geographical location, browser type and version, operating system,
referral source, length of visit, page views, website navigation) -
Any information that you choose to send to us
How we get the information and why we have it
The personal information we process is collected by us through:
- Visiting our office
- Using our website
- Email communication
- Telephone calls
- Communication through social media
- Supplying products or services to us
Our website may use cookies for the purpose of optimising user experience and messaging. A user’s web browser places cookies on their computer to track information about them. Each user may set their web browser to refuse cookies, or to create a notification when cookies are being passed on. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.
Under the General Data Protection Regulation (GDPR), the lawful base we rely on for processing this information is that we have a legitimate interest, ie the interests of our company in conducting and managing our business to enable us to offer signage, wayfinding and illumination solutions.
What we do with the information we have
We use the information that you have given us in order to:
- Deliver a contract or respond to an enquiry or request
- Keep you informed of our products and services where we have a legitimate interest unless you have objected to us doing so
- Send you marketing material and other information about our business via email
We may share this information with suppliers providing services to us in the course of handling quotes that you have requested for our services. We require our suppliers to respect the security of your data and to treat it in accordance with the law.
With regard to legal obligations, we may also share this information as follows:
- to the extent that we are required to do so by law
- in connection with any legal proceedings or prospective legal proceedings
- in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
- to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information
Except as provided in this privacy policy, we will not provide your information to third parties
How we store your information
Your information is securely stored on the Symbius Urban Works Limited internal server.
We will only retain your personal information for as long as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements. We will keep any personal information collected for 2 years following the termination of a client or supplier relationship. We will then dispose of this information by deleting it in full from the company server.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact Samantha Miller at studio@symbiusurban.co.uk or on 01494 562983 if you wish to make a request.
How to complain
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Privacy Policy
Symbius Urban Works Limited
Units 4-6
The Old Depot
Longwick Road
Princes Risborough
Buckinghamshire
HP27 9HN
Privacy Policy
Symbius Urban Works Limited
Units 4-6
The Old Depot
Longwick Road
Princes Risborough
Buckinghamshire
HP27 9HN